Privacy Policy

We respect your privacy and are committed to transparency about our data practices. This policy applies to visitors and registered users who interact with the Platform, including when you browse pages, request IDs or support via WhatsApp, submit enquiries, or use features that rely on our servers or third-party tools (such as analytics).

By using the Platform, you acknowledge that you have read this Privacy Policy together with our Terms and Conditions, Disclaimer, and Responsible Gaming information. If you do not agree, please discontinue use of the Platform.

The Platform is operated in connection with the brand SPRINTERS ONLINE BOOK. For privacy-related requests, you may reach us through the official channels listed in the Contact & grievances section below.

We may engage service providers (hosting, analytics, messaging) who process information on our instructions and subject to appropriate safeguards as described in this policy.

The Platform is intended only for individuals who are at least 18 years old and legally permitted to access online gaming or betting-related information in their jurisdiction. We do not knowingly collect personal information from anyone under 18.

If you are located in Indian states or territories where access to real-money online gaming services is restricted or prohibited—including but not limited to Telangana, Odisha (Orissa), Assam, Sikkim, and Nagaland—you must leave the Platform immediately and must not submit personal data for gaming services that conflict with applicable law.

Depending on how you use the Platform, we may collect:

• Identity & contact data: name, phone number, WhatsApp identifier, email address (if provided), and similar details you give when requesting support or onboarding assistance.
• Account & transaction-related data: references you share regarding partner exchanges, deposits, or withdrawals when you seek help—only as needed to assist you and to meet compliance obligations.
• Technical & usage data: IP address, browser type, device type, operating system, approximate location derived from IP, pages viewed, time on site, referral URLs, and interaction events collected via logs and analytics tools.
• Communications: messages you send through WhatsApp or other official contact channels, including metadata such as timestamps (where available).
• Cookies & similar technologies: identifiers stored on your device as described in the Cookies section.

We aim to collect only what is reasonably necessary to operate the Platform, provide support, improve security, and meet legal requirements.

We use personal information for purposes including:

• Providing customer support, onboarding guidance, and responding to enquiries.
• Operating, securing, and improving the website (including troubleshooting, fraud prevention, and abuse detection).
• Measuring traffic and user experience through analytics to understand which content is useful and to fix technical issues.
• Complying with applicable laws, regulatory requests, and lawful orders where we are required to respond.
• Enforcing our Terms, investigating misuse of the Platform, and protecting the rights, safety, and property of users and Sprinters.
• Sending important service notices (we do not rely on this policy to send unsolicited marketing unless you have opted in where required by law).

Where Indian law requires a lawful basis for processing personal data (including under the Digital Personal Data Protection Act, 2023 and rules issued thereunder), we rely on one or more of the following as applicable: your consent (for example, non-essential cookies or optional marketing where used), performance of services you request, compliance with legal obligations, legitimate interests that are not overridden by your rights (such as network security and analytics in aggregated form), or other grounds recognised under applicable law.

You may withdraw consent where processing is consent-based, subject to legal and contractual limits. Withdrawal may affect our ability to provide certain features.

We do not sell your personal information. We may share information only with:

• Service providers who host the site, deliver analytics, or provide messaging infrastructure, under confidentiality and processing terms.
• Partner operators only to the extent needed to facilitate support you have explicitly requested (for example, directing an enquiry related to a named exchange).
• Authorities when required by law, court order, or to protect vital interests.
• Professional advisers (lawyers, auditors) where necessary and bound by confidentiality.

Third-party sites linked from the Platform (including partner exchanges) have their own privacy policies; we are not responsible for their practices.

We retain personal information only as long as necessary for the purposes described in this policy, including to resolve disputes, enforce agreements, and comply with legal, accounting, or reporting requirements. Retention periods vary by data category and may be extended where law requires.

When data is no longer needed, we delete or anonymise it in line with our internal retention schedules and technical capabilities.

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These may include encryption in transit where applicable, access controls, monitoring, and staff training.

No method of transmission over the Internet is completely secure; we encourage you to use strong device security and to contact only official WhatsApp or website channels listed on this Platform.

We use cookies and similar technologies to keep the site functional, remember preferences where relevant, and measure performance. Our site may use third-party analytics such as Google Analytics 4 and Microsoft Clarity to understand aggregate usage patterns (for example, page views and session duration). These tools may set their own cookies or identifiers subject to their respective privacy notices.

You can control cookies through your browser settings (including blocking or deleting cookies). Blocking certain cookies may affect how parts of the site work.

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of processing where grounds apply.
• Object to certain processing or withdraw consent where processing is consent-based.
• Lodge a complaint with a supervisory authority or designated body where available.

To exercise these rights, contact us using the details in the Contact & grievances section. We may need to verify your identity before fulfilling certain requests.

We aim to align our practices with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and related rules as they apply to our operations. This includes respect for duties of data fiduciaries, your rights as a data principal where applicable, and reasonable security safeguards. Specific procedures may be updated as regulatory guidance evolves.

Nothing in this policy limits any stricter rights or obligations that apply to you or us under law.

The Platform is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us immediately so we can delete it subject to applicable law.

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The "Last updated" date at the top will be revised when material changes are made. We encourage you to review this page periodically. Continued use of the Platform after updates constitutes acceptance of the revised policy where permitted by law.

For privacy-related questions, requests, or complaints regarding personal data processed through this website or our official support channels, please contact us via:

• WhatsApp (official): Open verified WhatsApp link
• Website: Contact page for structured enquiries.

Please allow reasonable time for verification and response. For grievances that cannot be resolved informally, you may follow any dispute process described in our Terms or as required by applicable Indian law.